Privacy Policy

This policy explains how Vision Creative Labs collects and uses personal data, who we share it with, and the rights you have. It applies to our website at visioncreativelabs.com, to people who contact us or book a call with us, to business contacts we reach out to, and to our clients.

1. Who we are

Vision Creative Labs Limited ("Vision Creative Labs", "we", "us") is a company registered in England and Wales, company number 14754772. Our registered office is 31 Warren Hill Road, Woodbridge, Suffolk, IP12 4DY.

We are the controller of the personal data described in this policy. If you have any questions about it, or want to use any of your rights, email us at damian@visioncreativelabs.com.

2. The personal data we collect

When you contact us. Your name, email address, company, job title and anything else you include in your message.

When you book a call. The details you enter in our booking form (provided by Calendly), such as your name, email address and any notes, along with the time of the meeting.

When you visit our website. Information collected through cookies and similar technologies, such as the pages you visit, the site that referred you, your IP address and basic details about your device and browser. If you agree to marketing cookies, this can include information that helps us identify the organisation you are visiting from and link your visit to an email we have sent you. Our Cookie Policy explains this in full.

For business development. Business contact details of professionals at organisations we think may be interested in our services, such as name, job title, employer, work email address and LinkedIn profile. We collect these from publicly available sources such as LinkedIn and company websites, and from reputable business data providers.

When we work together. Contact details of the people we work with at our clients, and the material needed to produce videos. This can include scripts, images, and footage and voice recordings of the people who appear in them, including recordings used, with their agreement, to create AI avatars and digital twins.

3. How we use your data and our lawful basis

Where we rely on legitimate interests, we have considered your interests and rights and believe they are not overridden. You can ask us for more detail about this.

4. Marketing and opting out

We send business to business marketing messages to professionals at organisations we believe may be interested in our services. Every marketing email includes a way to opt out, and you can also email damian@visioncreativelabs.com at any time and we will stop. We keep a short record of opt-outs so that we do not contact you again.

5. Who we share your data with

We do not sell your personal data.

We engage carefully selected third-party partners and service providers who process personal data on our behalf in compliance with GDPR. From time to time, we appoint digital marketing agencies to conduct outreach and marketing activities on our behalf. As part of these activities, personal data may be processed in accordance with applicable data protection laws.

Our appointed data processors include:

(i) Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io. Sopro is registered with the ICO Reg: ZA346877. Their Data Protection Officer can be emailed at: dpo@sopro.io

We also use service providers for website hosting, email and document storage, meeting scheduling (Calendly), and outreach and contact management tools, and we may share data with our professional advisers such as accountants and lawyers. A full list of the processors we use is available on request.

6. International transfers

Some of our service providers process data outside the UK, for example in the European Economic Area or the United States. Where they do, we make sure the transfer is protected, for example by relying on UK adequacy regulations or by using the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

7. How long we keep your data

We keep personal data only for as long as we need it for the purposes set out above, including to meet legal, tax and accounting requirements. We review business development contacts regularly and delete those that are no longer relevant. If you ask us not to contact you, we keep a minimal record so that we can respect that request. Cookie durations are listed in our Cookie Policy.

8. Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal data we hold about you
• ask us to correct data that is wrong or incomplete
• ask us to delete your data
• ask us to restrict how we use your data
• object to us using your data, including an absolute right to object to direct marketing
• ask us to transfer your data to another organisation
• withdraw your consent at any time, where we rely on consent

To use any of these rights, email damian@visioncreativelabs.com. We will reply within one month.

9. Keeping your data secure

We use appropriate technical and organisational measures to protect personal data, and we only work with service providers who do the same.

10. Complaints

If you are unhappy with how we have handled your data, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator, at ico.org.uk or on 0303 123 1113.

11. Changes to this policy

We may update this policy from time to time, for example when we start using a new service provider. The date at the top shows when it was last changed.